Why your order arrives in several parcels
One order, several shops, several shipments: how a marketplace normally works, explained.
It is the first question customer service gets, and the answer fits in one sentence: on a marketplace, every shop ships from its own stock.
One order, several shipments
If your cart holds a lamp from Paris and a rug from Marrakech, two parcels leave two places on two dates with two tracking numbers. The order summary shows each shipment separately, with its own estimate.
What you do not pay twice
Shipping is pooled: the first shop is charged at full rate, the next ones at half, and the total drops to zero above the free-shipping threshold. You never pay the full rate per shop.
If a single parcel is late
The other parcels are not held up. You can open a dispute on one order line without touching the rest. Any refund then covers that line and its share of shipping.
Tracking each parcel
From your account, the order page lists shipments one by one with carrier, tracking number and estimated date. It is the only screen you need: carrier emails often arrive after the tracking has already updated.
This advice comes from the marketplace
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